Terms of Use

The service

RosterSolver helps organisations configure, generate, review and publish staff rosters. Access is provided through an agreed pilot or subscription. Features, supported rule types, search limits and support arrangements should be confirmed for your team before you rely on them.

Authorised use

Use only accounts, groups and data you are authorised to access. Keep sign-in details private, maintain accurate account information and tell your administrator when access should change. Do not attempt to bypass access controls, interfere with the service or access another organisation’s information.

Only upload staff information that your organisation is entitled to provide. RosterSolver is not a patient-record system. Do not upload patient records or unnecessary sensitive information.

Roster review and responsibility

Your organisation is responsible for the accuracy of its inputs and for reviewing a roster before publication or use. Check staffing, eligibility, fatigue, leave, employment agreements and local arrangements. Library presets and source references are setup aids; they do not certify legal, industrial or clinical compliance.

Generated results are independently checked against supported configured rules. A feasible result may still need improvement, and a search may end without a solution. Manual edits can introduce violations, which must be reviewed before publication. The software does not replace professional judgement or your organisation’s approval process.

Your data

Your organisation retains its rights in the information it provides. You authorise the processing needed to deliver and support the service. Our Privacy Policy explains how personal information is handled, including providers and access requests.

Keep copies of exports needed for your business records. Request an export before access ends, and discuss any deletion or retention requirements with us. Historical and backup records may have different retention periods.

Pilots, pricing and cancellation

The free pilot does not automatically convert to a paid plan. Booking a demo creates no payment obligation. Current pilot limits and indicative subscription prices are on the Pricing page. The scope, price, headcount, start date and usage limits are confirmed in writing before paid service begins.

Unless your written agreement states otherwise, monthly subscriptions renew monthly and annual subscriptions cover 12 months paid upfront. Cancel before renewal to stop the next term; access continues until the end of the paid term. Agreed headcount increases are prorated, and reductions take effect at renewal. Contact us to arrange cancellation or discuss a service problem.

Availability and support

The pilot may be interrupted by maintenance, network faults or solver availability. Search times are budgets, not a promise that a suitable roster will be found. Maintain a workable alternative for urgent rostering. Report problems through Feedback or the support contact.

We may restrict access where necessary to address a security issue, unlawful use or a material breach of agreed terms. Where practicable, we will explain the reason and work with the organisation to resolve it.

Consumer rights

Nothing in these terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including applicable guarantees under the Australian Consumer Law. If there is a problem with the service, contact us so we can assess it and any remedy you are entitled to.

Changes and contact

We will show the revision date when these terms change. Material changes to an active paid service will be discussed with the organisation under its written agreement; posting a new page does not retrospectively change an agreed price or remove accrued rights.

For support, cancellation or a dispute, email admin@rostersolver.com.